A dialog box asks if Paul wants to open the file. Some comments below suggest using other solutions, which is fine and do work, but there must be a way to diagnose RA and get it working. However, if you have a corporate-like firewall in a home environment, the same restrictions apply: you would need to open Port 3389 in order to use Remote Assistance. If you have Administrator rights to the PC, click your account name. navigate here
This makes sure that your modem or the ISP's internal network is not preventing this. I decided to remove my own PC from the domain and then re-add it, but that did not fix the problem. Many people search and use ringtones created by others, but some - us included - prefer to create their own custom ringtones, using songs we like, preferred life mottos and so It has always worked great and never failed me. https://answers.microsoft.com/en-us/windows/forum/windows_7-networking/error-remote-assistance-cant-make-the-connection/75cdb32c-f34b-45ae-bde0-ca50e21490e0
If you want to require a password, enter it and confirm it. If you do, you can use Chrome Remote Desktop app to connect to them remotely. Other technicians were working on Group Policy that day... I fired up another PC I had under my desk, and RA works just fine.
Close any windows that have sensitive information so when your trusted helper connects to your machine, he won't see everything on your screen. TeamViewer is also cross-platform, so you can use it to troubleshoot a Mac or troubleshoot your parents' Windows computer from your Linux PC. Otherwise, we use Google Hangouts, they share their desktop and I tell them where to move their mouse.August 19, 2013 Dan Hull Correction Join.me is brilliant August 19, 2013 Vivek Remote Assistance Not Working Windows 10 Excuse me if this is too obvious but just to be sure: does the resulting invitation file include your public IP or the inner/private one?
my 2c peace love happiness! <3August 20, 2013 Ryan Burdick I use team viewer for all my remote assistance. Windows Remote Assistance Windows 10 This is generally a much better way to connect to a network since you have to use a username and password to gain access to the internal network. I've read that remote assitance won't work if client and server are both behind Non-UPnP/NAT routers. http://superuser.com/questions/33289/how-to-diagnose-remote-assistance-problem Should I Keep My Tech's Serial Numbers Private?
Figure 5: Using chat in Remote Assistance Cynthia clicks the Take Control button located in the top left corner of the screen, as shown in Figure 6 below. Remote Assistance Windows 7 Not Working The email address is not made public. A dialog box appears on Cynthia's computer informing her that the session has been disconnected. NOTE: Windows Remote Assistance looks and works the same way both in Windows 7 and Windows 8.1.
Also, has the remote assistance option somehow become disabled on the machines? Hand over control to the expert. Free Remote Assistance Software How To Provide Help Via Windows Remote Assistance Start Windows Remote Assistance using any of the methods we showed in the previous section. Windows Remote Assistance Windows 7 Figure 12: Offering Remote Assistance The user receives a pop-up box showing that the Helpdesk person is initiating a Remote Assistance request.
There are a million and one remote tech support options out there. check over here I think I'm gonna change that. Muir With so many Windows features, you're bound to run into something that doesn't work right or isn't easy to figure out. maybe because their traffic lost connection to the internet and started flooding the point-to-point T1 we have or something. Remote Assistance Cannot Make The Connection
Get the connection password from the other party, type it and press OK. The call will end. Software that hides it's working from the user to make it "easy" is notoriously hard to debug when something goes wrong. http://wowtechminute.com/remote-assistance/your-offer-to-help-could-not-be-sent-remote-assistance.html And if you don't like what's happening, you can drop the connection with a click.
You'll then be connected to their computer. Windows Remote Assistance Easy Connect Their number varies depending on the party involved. A window opens asking if you need help or want to give help (Figure 1).
You don't have to configure anything on either ends and, in my experience, it even works through corporate and school firewalls and proxies. An administrator must open port 3389 to allow Remote Assistance communications to pass through.If a user has set up the built-in Personal Firewall feature on a Windows XP computer that is Oops, something's wrong below. Remote Assistance Command In that case the firewall exception for Remote Assistance is turned off.
If it's windows 7 just drop off the .local from the end of the domain and then click ok it will do this for you. Review by Codrut Neagu published on 02/22/2017 When we hear about HyperX, we instantly think about memory modules, solid state drives or USB flash drives. Yes No Do you like the page design? weblink Once they provide you with the access code, you'll be able to open the Chrome Remote Desktop app, click the Access button, and enter the access code.
In order for it to work, the party receiving assistance needs to have Windows Remote Assistance enabled in System Properties. Remote Assistance brings a new set of options for users who need help troubleshooting or fixing a problem with their computer. Really simple to get someone to download and get it up and running. Ask a friend or neighbor, preferably one with the same service provider if you can connect a computer directly to their modem (bypassing the need to change their router).
Cynthia opens Notepad, writes the procedure, names the file RAsupport.txt and saves it in her My Documents folder. Remember that it's up to you to let the recipient know the password -- it isn't included in your e-mail unless you add it. Remote Assistance is a feature of the Help and Support System in which you allow another user take over your computer via the Internet and figure out your problem for you. If I can get a screen shot I'll post it later.
Has the network undergone any changes recently (hardware, software) ? There was one other group policy setting that needed fixing. share|improve this answer edited Jan 15 '10 at 9:09 Josh Hunt 16.2k1268115 answered Jan 15 '10 at 6:28 Andrew add a comment| up vote 0 down vote Try using VNC? LogMeIn is another remote desktop solution that's occasionally used, but it's much more focused on paid solutions for businesses.
You will need the following configuration: Two computers running Microsoft® Windows® XP Professional or Windows XP Home Edition. I don't see how the two are related unless the settings were changed in the GPO by someone or something 0 Serrano OP Jon L Mar 13, 2014 If any of the two parties involved is using a slow or unstable Internet connection, it is best to use one of the first two options.